Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Welcome to our shop! We are honored to serve you by providing you with beautiful wool rugs. As we do business with you, our goal is to treat you how we would want to be treated.
Please feel free to contact us if you have any questions about our policies.
Frequently Asked Questions
Possibilités de vente en gros
Bien sûr, nous le faisons! S’il vous plaît contactez-nous et nous serons heureux de vous aider avec votre commande.
Commandes sur mesure et personnalisées
S’il vous plaît n’hésitez pas à vous renseigner sur la fabrication de votre tapis personnalisé, il faut généralement 2-4 semaines.envoyez-nous une image ou un lien du tapis que vous souhaitez reproduire, vous répondra
Informations sur les tailles
Toutes les dimensions sont exactes, nous calculons les dimensions par pieds et cm.
Instructions d'entretien
Vacuum regularly using a soft brush attachment to remove dust and debris.
Rotate your rug every 3-6 months to ensure even wear and sun exposure.
For spot cleaning, blot spills with a dry cloth and use a mild soap solution for cleaning. Rinse and air dry.
Air out your rug periodically to prevent odors and moisture buildup.
Avoid direct sunlight to prevent fading.
Professional cleaning is recommended every 1-2 years for deep cleaning.
For storage, keep the rug dry and use moth repellents.
Proper care will ensure your rug stays beautiful and lasting.
Combien de temps faudra-t-il pour recevoir ma commande?
Orders are typically processed and shipped within 24-72 hours. Once your order is dispatched via DHL Express FedEx, you will receive a shipping confirmation with a tracking number. Delivery times are as follows:
North America: 1-3 business days
Europe: 1-2 business days
Other Countries: 3-5 business days.
Do I have to pay extra customs or duties when ordering from the US?
No worries! ✨ All import duties, tariffs, and fees for US orders are fully prepaid by us through Delivered Duty Paid (DDP) shipping. This means your rug will arrive straight to your door with no surprise costs or delays. Just sit back, unwrap, and enjoy the timeless beauty of authentic Moroccan craftsmanship.